Maintenance Terms

  • "TV Screen installation" includes only what is inside the product box. Wall mounting costs 450 EGP after the customer provides a suitable holder to support the weight of the tv screen.
  •  Instant water heater installation is free, with adherence to safety conditions. The wire should match the diameters specified with the device / the circuit breaker should be no less than 60 amps, and the household meter no less than 40 amps.
  •  The customer is responsible for any additional expenses if any required items not included in the product packaging are needed, such as extra lengths, mounting screws, cement, plaster, or water connections.
  • Replacement of natural gas burners for the gas cooker or gas heater is free, provided there is a valid natural gas receipt <original, not a copy>.
  • Installation of a new natural gas device, whether a gas cooker or heater, in place of an old device is not permitted <installation must be carried out by the natural gas company according to instructions issued by the industrial supervision>.
  • No gas heater is to be installed in the bathroom without a chimney according to technical specifications, and installation is to be done by the customer.
  • The glass warranty does not include refrigerator and deep freezer shelves.  
  • Installation of appliances does not include all small products weighing less than 30 kg, including ceiling fans.  
  • Household appliances that only require connecting to a power source are not installed.  
  • The cost of spare parts under warranty is free according to the terms and conditions of the warranty certificate and the user manual.
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